In a digital age where technology is constantly evolving, a coalition of consumer protection and anti-waste groups is taking a stand against a concerning practice known as “software tethering.” This practice ties hardware’s functionality to external software, often rendering products unusable after software updates cease. The Federal Trade Commission is being urged by organizations such as Consumer Reports, iFixIt, US PIRG, the Electronic Frontier Foundation, the Center for Economic Justice, and Californians Against Waste to provide clear guidance on software tethering to protect consumers from being left with costly, yet inoperative, products.
The coalition’s letter to the FTC highlights several instances where products have had their functionalities limited or eliminated due to software tethering. For example, customers who purchased the $1,695 Snoo bassinet discovered that certain features promised with the product were only accessible through a monthly subscription service. Similarly, the Juicero juicer became obsolete after its manufacturer went out of business, leaving consumers with a useless device. This growing trend of using software to restrict product functionality is a concerning issue that prioritizes profits over consumer rights.
Lucas Rockett Gutterman, the Designed to Last director at US PIRG, emphasizes the importance of standing up for consumers’ rights in the face of manufacturers locking products to maximize profits. The authors of the letter also point out that established companies like Google have discontinued products, leaving customers with wasted investments. Smart home products, in particular, are at risk of becoming obsolete due to lack of support and software updates. As more companies develop “smart” products that rely on internet connectivity, the problem of premature product obsolescence is expected to worsen.
The coalition is calling on the FTC to create clear guidelines and enforce regulations that prevent manufacturers from implementing software tethering practices. By holding companies accountable and ensuring that consumers receive the full functionality of their purchased products, the hope is to reduce electronic waste and protect consumers from financial losses. A forthcoming study by Consumer Reports reveals that many smart appliance makers fail to provide adequate support and updates, leaving consumers vulnerable to product failures and creating substantial waste.
The battle against software tethering is a critical one that impacts consumers across various industries. As technology continues to advance, it is essential for regulatory bodies like the FTC to intervene and safeguard consumer rights. By advocating for transparency, accountability, and longevity in product design, consumers can make informed decisions and avoid falling victim to planned obsolescence. The coalition’s efforts to combat software tethering serve as a reminder that consumer protection should be a top priority in the ever-changing landscape of technology.
Leave a Reply